As uncertainty surrounds our days, the importance of family and our community becomes more evident than ever. We are all in uncharted territory. The team of parents, grandparents, aunts and uncles at Happy Family Organics want to assure you that the health and safety of our team and your family is our top priority.
We understand your concern around products being out of stock due to the COVID-19 pandemic. Our team is working tirelessly to ensure our products can be restocked on store shelves as quickly as possible. If you cannot find baby food or formula at your local store, we encourage you to look into ordering online from other sources, like Amazon.com, Target.com, Walmart.com and Instacart, and try smaller or independent stores, pharmacies, and grocers near you. You can also call 211 to help find food pantries or other essential services, call your pediatrician or hospital, or reach out to your local food pantries via www.feedingamerica.org/find-your-local-foodbank.
We are always here for you- if you have questions please reach out to our customer service team. We are available by live chat from 10:15a – 6:15p EST Monday through Friday, and available 24/7 via e-mail at email@example.com or via phone at 1-855-64-HAPPY.
Lastly, we want to share that our team of nutritionists and lactation specialists are available on our free, live expert chat to provide one-on-one attention to your feeding questions.
Let us know how we’re doing and what you need most from us. We’re here for you as we offer our support, and hopefully a little bit of relief.
A) We are aware of temporary out-of-stocks at retail stores that have likely resulted from high demand due to the COVID-19 crisis. Our team is working tirelessly to ensure our products can be restocked at your local stores as quickly as possible. Securing product supply is of critical importance for our business and we have secured several months of critical raw ingredients. We can confirm that as of today, our supply chain has not been materially affected by the COVID-19 outbreak. We will continue to provide updates as available.
A) Our team is working tirelessly to ensure our products can be restocked on local store shelves and ecommerce sites as quickly as possible. We suggest checking our store locator to determine which stores near you typically carry the product you are looking for. Calling stores ahead of your trip to the store to ensure product availability on shelf may save you time and frustration. As many states are under ‘shelter in place,’ we encourage parents to check other sources for online ordering, including Amazon.com, Target.com, Walmart.com and Instacart. Other retailers that carry Happy Family Organics products include BuyBuyBaby.com, BJs.com, iHerb.com, and Vitacost.com . We are working to distribute our stock across all channels available.
.If you still need help accessing our products, please reach out to our customer service team – we are committed to helping find solutions for all our parents!
A) We absolutely understand that it has been difficult to find formula, and as parents, we know how stressful that is, and are working tirelessly to keep our formula stocked. While many local stores have had difficulty restocking the shelves due to unprecedented demand, many online retailers still have it available. We have a strong supply of infant formula and are continuously prioritizing its distribution to ensure that every parent can get what they need during this difficult time. Please reach out to our customer service team via phone, email or chat (1-855-644-2779, firstname.lastname@example.org, live chat) with the specific stage you are looking for and your zip code! We are here to help you find it!
A) Product orders from our website take approximately 5-8 business days to be processed and shipped. Once shipped, it can be another 2-6 business days for the product to arrive due to delays with shipment companies during this time. We recommend avoiding bulk purchasing through our website, as it will potentially delay your order. Please reach out to our customer service team if you have questions about your order, we are happy to help!
Additionally, we encourage you to check other sources for online ordering, including Amazon.com, Target.com, Walmart.com and Instacart. Other retailers that carry Happy Family Organics products include BuyBuyBaby.com, BJs.com, iHerb.com, and Vitacost.com . We are working to distribute our stock across all channels available. We are working to distribute our stock across all channels available.
A) If you live in a state where you can purchase our Clearly Crafted Jars with WIC benefits, we encourage you to use our store locator to find where they are available. The Happy Family Organics team is working hard to keep our WIC approved items in-stock and available across the country. Families using WIC benefits are also encouraged to reach out to their local WIC agencies for guidance on what is happening in their state. While WIC is a federal program, it is managed on a state level, and some states are instituting new guidelines and temporary waivers to expand their approved food lists in response to COVID-19.
A) In these difficult times, supporting one another and families who are struggling is more important than ever. We’re working with our crisis-relief partner, Good360, to bring food donations directly to families who are in need in the NYC area – where schools are closed, many businesses are shuttered, and thousands of parents are out of work. New York City is where our company was founded and where many of our team members live, and supporting our local community is the first step in our COVID-19 pandemic donation efforts. We have over 140,000 servings of organic meals and snacks headed to NYC – and more to come. If you’re looking for a way to give back to families and children in need at this time – visit their site here and learn how you can contribute to efforts through Good360!
Read here how Happy Family Organics and Healthynest join together to provide baby food and products to support families during the COVID-19 crisis.
A) At Happy Family Organics, we are deeply committed to the safety of our employees and the food that feeds our families. We are taking the coronavirus (COVID-19) seriously and have a cross-functional team that is focused on managing through these challenging times in a thoughtful and proactive manner.
The safety and quality of our products is the highest priority for all of us. We are confident that our food safety programs continue to be effective and are working as intended. There have been no food safety issues as a result of the coronavirus, nor do we expect any.
Additionally, the FDA’s current statement on food safety as it relates to COVID-19 is as follows:
“Currently there is no evidence of food or food packaging being associated with transmission of COVID-19. Unlike foodborne gastrointestinal (GI) viruses like norovirus and hepatitis A that often make people ill through contaminated food, SARS-CoV-2, which causes COVID-19, is a virus that causes respiratory illness. Foodborne exposure to this virus is not known to be a route of transmission.” (Source: Food Safety and the Coronavirus Disease 2019 (COVID-19))
We are also working actively to protect our employees. We have proactively educated our employees on the importance of taking preventative measures. We have always ensured that employees in the sites making our food are well trained in washing their hands properly, practicing good personal hygiene, and following cleaning and sanitation procedures. We are taking every precaution we can and strictly following guidance provided by the WHO, CDC, FDA and recommendations from government and local regulators.
We remain extremely vigilant and are closely monitoring the situation every day to adjust our safety measures as necessary.
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Our experts are lactation specialists, registered dietitians, certified in infant and maternal nutrition (and all moms!)—and they’re here to share real-time support and practical advice every step of the way.
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